Terms of Service

1. About Merch HQ

Merch HQ is a subscription-based analytics platform consisting of a Chrome extension with a built-in dashboard. It helps Amazon Merch on Demand (AMOD) sellers review Amazon royalties (estimated payout), normalized to USD; historical price-tier analysis; and cooling products to review based on net units.

Merch HQ is not affiliated with, endorsed by, or in any way officially connected to Amazon.com, Inc. or any of its subsidiaries. Amazon and Amazon Merch on Demand are trademarks of Amazon.com, Inc.

2. Acceptance of Terms

By accessing or using Merch HQ (including the website, Chrome extension, and dashboard), you agree to be bound by these Terms of Service. If you do not agree, do not use the service. These terms apply to all users, including free trial users.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using Merch HQ, you represent that you meet these requirements. The service is intended for sellers using Amazon Merch on Demand and is not designed for use by minors.

4. Account Registration

You are responsible for:

• Providing accurate and up-to-date account information
• Keeping your login credentials confidential
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorized access

Merch HQ does not store your Amazon credentials. The Chrome extension connects to your Amazon Merch account using your existing browser session only.

5. Subscriptions and Billing

Merch HQ offers two paid subscription plans (Starter and Pro) with a 7-day free trial for each.

• Subscriptions are billed monthly and renew automatically unless cancelled
• Payments are processed by Creem.io, which acts as merchant of record and sells the subscription in its own name. Creem's buyer terms are shown to you at checkout. Merch HQ remains responsible for the software, product support and the obligations assigned to it by law
• If you cancel before your trial ends, you will not be charged
• You may upgrade or downgrade your plan at any time; changes take effect on the next billing cycle
• Prices on this website are shown in EUR excluding VAT and other applicable taxes. The total price including taxes for your country is shown at checkout before you order

We reserve the right to change pricing at any time. We will notify you of any price change in advance. A price change applies to an existing subscription only if you agree to it or are given a right to cancel before it takes effect.

6. Refund Policy

Statutory rights, including any right of withdrawal and warranty rights that apply to consumers, are not limited by these Terms. Beyond that, we may consider refunds of subscription fees already charged on a case-by-case basis. To request a refund or to withdraw from a contract, contact us at hey@getmerchhq.com or via the Creem receipt. Withdrawal information and the model withdrawal form will be provided before paid orders are enabled.

7. How the Service Works

The Merch HQ Chrome extension reads data from your Amazon Merch on Demand account pages that your browser already loads when you are logged in. It does not store your Amazon passwords, bypass security measures, or access any data beyond what is visible in your own authenticated browser session.

Amazon royalties (estimated payout), normalized to USD; net units; and pricing data from your Amazon session is processed locally in your browser and displayed to you through the extension. Merch HQ does not receive or store this data. You retain full ownership of your data.

Access to the service is controlled via a license key stored locally in your browser. When you use the extension or dashboard, your license key is checked by the Merch HQ license service, which verifies it with Creem.io's API to confirm you have an active subscription. This verification does not involve your Amazon credentials or any of your Amazon Merch data.

8. Acceptable Use

You agree NOT to:

• Use the service for any unlawful purpose or in violation of Amazon's Terms of Service
• Attempt to reverse engineer, decompile, or modify the Chrome extension or dashboard
• Share your account credentials or allow third parties to access your account
• Use automated tools to scrape, copy, or extract data from the Merch HQ dashboard
• Attempt to gain unauthorized access to Merch HQ's systems or other users' data
• Resell, sublicense, or commercially exploit the service or its outputs without prior written consent

9. Informational Purpose of Analytics

All insights, recommendations, and projections provided by Merch HQ (including historical price-tier analysis and cooling product to review signals) are for informational purposes only. They are based on historical data patterns and do not constitute financial, business, or legal advice. You are solely responsible for any decisions you make based on information provided by the service.

Past performance of your listings does not guarantee future results. Estimated monthly royalty differences based on historical price-tier performance are estimates and may not reflect actual outcomes.

10. Intellectual Property

The Merch HQ platform, including the Chrome extension, dashboard, design, code, and content, is owned by or licensed to the operator named in the Imprint and protected by intellectual property laws. Nothing in these Terms grants you any rights in the Merch HQ brand, software, or platform beyond the limited right to use the service as described.

Your Amazon Merch data belongs to you. Merch HQ does not claim ownership of any data derived from your Amazon Merch account.

11. Privacy and Data

Your use of Merch HQ is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. You may request deletion of your account data at any time by contacting hey@getmerchhq.com.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Merch HQ and its owner shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of Amazon royalties or business opportunities based on analytics or recommendations provided
• Interruptions, errors, or inaccuracies in data due to changes on the Amazon Merch platform
• Loss or corruption of your data
• Any damages arising from your violation of Amazon's Terms of Service

We are liable without limitation for intent, gross negligence, injury to life, body or health, and where mandatory law (such as the Product Liability Act) requires it. For slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable, typical damage. Otherwise our liability for slight negligence is excluded. Your statutory warranty rights remain unaffected.

13. Service Availability and Modifications

We strive to keep Merch HQ available at all times but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the service at any time. When possible, we will provide advance notice of significant changes.

The Chrome extension's functionality depends in part on Amazon Merch on Demand's platform. If Amazon changes its platform in a way that affects our service, we will work to restore functionality but cannot guarantee timelines.

14. Termination

You may cancel your subscription as described at checkout and in your Creem receipt, or by writing to hey@getmerchhq.com. A dedicated cancellation page is being prepared. Cancellation takes effect at the end of your current billing period, and you retain access until then. Uninstalling the extension does not cancel your subscription. Your statutory right to terminate for good cause remains unaffected.

We may suspend or terminate your access without notice if you violate these Terms, engage in fraudulent activity, or if we determine continued access poses a risk to the platform or other users. We will make reasonable efforts to notify you of termination where legally required.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page and, for material changes, notify you by email. Continued use of the service after changes are posted constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the mandatory consumer protection provisions of the country where you habitually reside, and you may bring proceedings in the courts of that country.

17. Contact

For questions about these Terms, please contact: